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Shipping & Returns Policy for The OG Shoppe
Effective Date: September 23, 2023
Shipping Policy
1. Order Processing
1.1. We strive to process and ship orders as quickly as possible. Most orders are processed within 2 to 3 business days from the date of purchase, unless otherwise stated.
2. Shipping Methods
2.1. We offer several shipping options to accommodate your needs. The available shipping methods, costs, and estimated delivery times will be displayed at checkout.
3. Shipping Areas
3.1. We currently ship to addresses within the United States. We do not offer international shipping at this time.
4. Shipping Fees
4.1. Shipping fees are calculated based on the shipping method selected and the destination of the order. These fees will be displayed at checkout.
5. Shipment Tracking
5.1. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
6. Delays and Issues
6.1. While we make every effort to ensure timely delivery, we are not responsible for delays caused by weather conditions, carrier issues, or any other circumstances beyond our control. We will, however, assist you in resolving any issues related to shipping to the best of our ability.
Returns & Exchanges Policy
1. Return Eligibility
1.1. We accept returns on eligible items within 30 days of the purchase date. To be eligible for a return, the item must be in its original condition, unworn, and with all tags and labels intact.
2. Non-Returnable Items
2.1. The following items are non-returnable:
3. Return Process
3.1. To initiate a return, please contact our customer service team at [email protected] to obtain a return authorization and further instructions. 3.2. You will be responsible for the return shipping costs unless the return is due to our error.
4. Refunds
4.1. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
4.2. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 business days.
5. Exchanges
5.1. If you wish to exchange an item, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
6. Contact Information
6.1. If you have any questions or concerns regarding our Shipping & Returns Policy, please contact us at (828) 559-2141
By making a purchase from The OG Shoppe, you acknowledge that you have read, understood, and agree to the terms of this Shipping & Returns Policy.
The OG Shoppe
theogshoppe.com
(828) 559-2141
Last Updated: September 23, 2023
